Seems to me that Australia has moved to a service industry. With the bulk of manufacturing going offshore. More and more family business' are falling to the way-side.
Can we maintain, survive on service providers only?
We can try to minimise the loss of a lot of service providers. There are many many opportunities to be competitive right here in our own back yard.
In a lot of cases the owner operator doesn't have money or resources to spend on the business. But sometimes throwing money at it is not the answer.
Ask yourself how many times you have gone to a mechanic or panel beater. There are a few workers walking around doing what they do. But its up to you to find someone, interrupt them or get their attention to ask for help. I have been known to find myself 1/2 way through a workshop, before I found someone to help me. 1/2 way into an unfamiliar workshop un-aware of any safety rules etc:. I can't be the only person that has come across this. I know others have too.
What about the small reception or admin office. You step into it, its dirty (why wouldn't it be is tacked onto the workshop with a rollerdoor open in all weather), its cluttered, messy and unorganised with a chair or two covered in dust.
How can a customer feel valued and respected if you can't show pride in your workplace.
Additionally there may be a security risk to your employees. All employers have a duty of care with regard to safety and security of their employees.
There are so many things we can do in our workplaces that do not need to cost a fortune.
No comments:
Post a Comment