Disappointing CUSTOMER SERVICE

Not so long ago I was offered an overseas assignment. It was to be 3 years and my family (wife and 3 children) were to join me on this adventure.
My children (15, 13, 11) had never really traveled unto that point. I asked the travel agent who manages expatriate travel place for my employer. I asked if she could make a "big deal" of the life changing adventure we were about to take. I arranged a time (booked time / appointment) with the travel agent for my family and I to pickup our papers and tickets.

On arrival at the agents office she was on the phone. We sat and wondered around the office for about 15/20 mins when she turned to her college and asked if she could get the tickets from the back. I noticed that my agent while on the phone was not talking or computer interacting suggesting it was a personal call and not a traveling customer. The other agent returned to the office and put the tickets on the desk of my agent. It was at this point I was expecting the kids to get excited. My expectation was she (the agent) would hand each child their ticket and perhaps a cabin bag for their inflict needs. No she simply put the phone down for a second handed me a wad of papers and tickets and said have a good time. Returning to her call.

This is what I am calling [Disappointing CUSTOMER SERVICE]. While there was no need for the agency to treat us differently I did expect the kids to be made a fuss of.