Disappointing CUSTOMER SERVICE

Not so long ago I was offered an overseas assignment. It was to be 3 years and my family (wife and 3 children) were to join me on this adventure.
My children (15, 13, 11) had never really traveled unto that point. I asked the travel agent who manages expatriate travel place for my employer. I asked if she could make a "big deal" of the life changing adventure we were about to take. I arranged a time (booked time / appointment) with the travel agent for my family and I to pickup our papers and tickets.

On arrival at the agents office she was on the phone. We sat and wondered around the office for about 15/20 mins when she turned to her college and asked if she could get the tickets from the back. I noticed that my agent while on the phone was not talking or computer interacting suggesting it was a personal call and not a traveling customer. The other agent returned to the office and put the tickets on the desk of my agent. It was at this point I was expecting the kids to get excited. My expectation was she (the agent) would hand each child their ticket and perhaps a cabin bag for their inflict needs. No she simply put the phone down for a second handed me a wad of papers and tickets and said have a good time. Returning to her call.

This is what I am calling [Disappointing CUSTOMER SERVICE]. While there was no need for the agency to treat us differently I did expect the kids to be made a fuss of.

Outstanding CUSTOMER SERVICE

I wrote a letter to a manufacturer of a product we purchased that contained defective contents. The Quality Manager has just called me firstly to thank me for the feedback. In addition offered an apology for the error.
This is Customer service at its best. I the 'CUSTOMER' found a product that was defective in MFG process. I let the company know in writing of the find. The 'MANUFACTURER called me 'THE CUSTOMER' and let me know they are taking preventative action to ensure the error does not repeat itself. This company is truly Customer focused.