A while back when the Takata faulty airbag saga began I called my Nissan dealer and was told my car was on the list to have the faulty airbags replaced. Great! At the time of that service? I was told passenger side airbag was OK (different type) does not need replacing. Again great.
Over the past few months I have noted a lot of ad's telling the driving public about the Takata airbags COMPULSORY RECALL. Mine is done so I needn't worry. I thought!
2 wks ago I checked my rego against a website the ad recommends we check (link below). OMG my Nissan is listed. Im thinking why hasn't my dealership notified me the passenger side is now also faulty. I called the dealer and yep that's right the passengers side airbag is faulty, so I booked it in for replacement 8 Nov 2018. Done great. Today Nov 14 2018 I received a letter from my dealership that my passenger side airbag is faulty. The letter also includes a reply page if the vehicle has changed hands.
Poor customer service and process management. No notification the issue remains. 6 days after I took my car in and the airbag replacement was done. I wonder what triggered the communication they sent 24hrs after the job was done @NissanBundoora.
Poor customer service and process management. No notification the issue remains. 6 days after I took my car in and the airbag replacement was done. I wonder what triggered the communication they sent 24hrs after the job was done @NissanBundoora.
Family and friends PLEASE click the link here and check your car is not on the list.
https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall/takata-airbag-recalls-list
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