I was at an accountants office last week. We were working through a series of options. I soo noticed the accountant was typing data and information into his computer. It dawned on me that I 'the customer' have no idea what he/she is typing into the computer. Perhaps a slave screen that would allow me to see what he is entering into his system would be helpful.
I set about to see just how many other service providers sit on the opposite side of a desk/table and enter your data/information and you have no visual of that transaction.
Your local GP, Travel agents, Financial institutions (bank teller/clerk), some retail outlets. I think an opportunity for improvement and customer care would be to have a slave screen mounted on the back of the users screen so we the customer can se what data is actually being entered/recorded.
db
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