I wrote a letter to a manufacturer of a product we purchased that contained defective contents. The Quality Manager has just called me firstly to thank me for the feedback. In addition offered an apology for the error.
This is Customer service at its best. I the 'CUSTOMER' found a product that was defective in MFG process. I let the company know in writing of the find. The 'MANUFACTURER called me 'THE CUSTOMER' and let me know they are taking preventative action to ensure the error does not repeat itself. This company is truly Customer focused.
